Customer Service and Bookings
DFDS TOR LINE Customer Service and Booking Dept. Immingham is open 24 hours a day for freight bookings with the exception of Public Holidays and from 0900 hrs to 1600 hrs Monday to Friday for passenger bookings.
Contact Information:
Brevik Freight: +44 1469 552698 imm-norbookings@dfdstorline.com
Cuxhaven Freight: +44 1469 552615 imm-cuxbookings@dfdstorline.com
Esbjerg Freight: +44 1469 552617 imm-ebjbookings@dfdstorline.com
Gothenburg Freight: +44 1469 552616 imm-gotbookings@dfdstorline.com
Rotterdam Freight: +44 1469 552613 imm-rtmbookings@dfdstorline.com
Passenger Bookings all routes: +44 1469 562988 paxbookings@dfdstorline.com
Continental Supervisor
Paul Tuplin +44 1469 552621 paul.tuplin@dfdstorline.com
Scandinavian Supervisor
Mike Walters +44 1469 552632 mike.walters@dfdstorline.com
Customer Service and Booking Department Manager
Emma Leam +44 1469 552639 emma.leam@dfdstorline.com
Telefax numbers for all the above +44 1469 551180
DFDS Nordic Terminal Opening Hours:
| Trailers |
24 hours |
|
|
|
| Lift Units |
Monday to Friday |
0600 – 2200
|
Saturday/
Sunday |
0600 – 1400 |
| Caravans/Cars/Mobile Machines |
Monday to Friday |
0700 – 1900 |
Saturday |
0700 – 1200 |
Brevik/Esbjerg/Gothenburg Services berth at Nordic Terminal Riverside
Cuxhaven/Rotterdam Services berth at Nordic Terminal Dockside
Delivery/Collection of all lift units regardless of destination should be made to Nordic Terminal Dockside.
All other traffic for Brevik/Esbjerg/Gothenburg should be delivered to Nordic Terminal Riverside.
Trailers, Caravans and Tracked units for Cuxhaven and Rotterdam should be delivered to Nordic Terminal Dockside.
Cars and Mobile Machines for Cuxhaven and Rotterdam should be delivered to Nordic Terminal East Terminal.
Cargo Deadlines
Whilst we endeavour to maintain flexibility it should be observed that official deadlines are:
Brevik Freight
| Wednesday sailing all cargoes |
2200 hrs |
Tuesday |
| Sunday sailing all non hazardous cargoes |
0001 hrs |
Sunday |
| Sunday sailing all hazardous |
2200 hrs |
Saturday |
Cuxhaven Freight
| Driver accompanied/Trailers |
2 hrs prior to departure |
| Lift units |
3 hrs prior to departure |
| IMO units |
3 hrs prior to departure |
| Caravans/Cars/Machines |
4 hrs prior to departure |
Esbjerg Freight
| Driver Accompanied/Trailers |
2 hrs prior to departure |
| Lift units |
3 hrs prior to departure |
| IMO units |
2 hrs prior to departure |
| Caravans/Cars/Machines |
3 hrs prior to departure |
Gothenburg Freight
| Tuesday/Thursday/Friday sailings |
|
| Driver accompanied |
1 hr prior to departure |
| Trailers |
2 hrs prior to departure |
| Lift units |
3 hrs prior to departure |
| IMO units |
3 hrs prior to departure |
| Caravans/Cars/Machines |
4 hrs prior to departure |
|
|
| Saturday sailing |
|
| Driver accompanied |
2 hrs prior to departure |
| Trailers |
3 hrs prior to departure |
| Lift units |
4 hrs prior to departure |
| IMO Units |
4 hrs prior to departure |
| Caravans/Cars/Machines |
5 hrs prior to departure |
|
|
| Wednesday sailings |
|
| All non hazardous cargo |
01:00 hrs Wednesday |
| All hazardous cargo |
22:00 hrs Tuesday |
|
|
| Sunday sailing |
|
| All cargo |
22:00 hrs Saturday |
Rotterdam Freight
| Driver Accompanied/Trailers |
1 hr prior to departure |
| Lift units |
3 hrs prior to departure |
| IMO units |
3 hrs prior to departure |
| Caravans/Cars/Machines |
4 hrs prior to departure |
For hazardous class 1 and class 7 cargo contact should be made with office to agree delivery deadlines.
Delivery times for abnormal loads and crane lifts should be agreed and booked with the relevant service desk.
All above deadlines are subject to schedule changes and terminal opening hours.
Booking/Waybill Instructions
Booking details should be submitted to DFDS TOR LINE as soon as possible. Class and UN Number of any hazardous cargo should be advised at time of booking.
Hazardous documentation should be submitted as soon as possible in order that stowage can be planned. Dangerous goods notes must be legible and conform to IMDG regulations.
For driver accompanied units and passengers wherever possible full name, dates of birth, town of birth , passport number and nationality should be advised in advance of arrival to the port in order that authorities can be informed and tickets can be produced.
Documents Carried by Ships Mail
Ships mail should be delivered to DFDS TOR LINE Plc, Rear of Building, Nordic House, Western Access Road, Immingham Dock.
Alternatively, drivers may hand in paperwork at Dockside Gatehouse or Riverside Drivers Information Centre.
Deadline for ships mail is one hour prior to sailing.
Import papers should be collected from Dockside Gatehouse for cargo arriving at Dockside and for local agents for all services and from Riverside Drivers Information Centre for cargo arriving at Riverside.
DFDS TOR LINE cannot accept responsibility for mislaid or lost documents carried on behalf of the client.
Envelopes should be properly address and clearly marked with:
Unit number Vessel Port of Destination Consignee
General Clause
All sea carriage is subject to DFDS TOR LINE North Sea Freight Conditions of Carriage and local Port and Terminal Tariffs apply.
Free Terminal Time
Local terminal conditions and tariffs apply.
Customs Presentation / Customs Clearance
Charges for these services are not included in the sea freight. Documentation and clearing facilities are available in all ports courtesy of DFDS TOR LINE offices and agents.