Customer Service and Bookings
Bookings should be made through the Customer Service and Booking Department in Immingham. The Customer Service and Booking Department is open 24 hours a day for freight bookings with the exception of Public Holidays. For passenger bookings from Harwich to Esbjerg please refer to DFDS Seaways.
Contact Information for Freight Bookings:
Telephone: +44 1469 552617
Fax No: +44 1469 551180
Email: hrw-ebjbookings@dfdstorline.com
Delivery/Pick Up address:
Port Services
C/O Harwich International Port
Parkeston
Harwich
Essex
CO12 4SR
Harwich International Port Opening Hours:
Trailers: 24 hours for delivery and collection
Lift Units: Open all hours except between 22:00 hrs Saturday and 06:00 hrs Sunday
Cargo Deadline:
Driver Accompanied/Trailers: 2 hours prior to departure
Lift Units: 4 hours prior to departure
IMO Units: 4 hours prior to departure
Caravans/Cars/Machines: 4 hours prior to departure
Booking/Waybill Instructions
Booking details should be submitted to DFDS Tor Line, Immingham as soon as possible. Class and UN Number of any hazardous cargo should be advised at time of booking.
Hazardous documentation should be submitted as soon as possible in order that stowage can be planned. Dangerous goods notes must be legible and conform to IMDG regulations.
For driver accompanied units wherever possible full name, date of birth, town of birth, passport number and nationality should be advised in advance of arrival to port in order that authorities can be informed and tickets can be printed.
Documents Carried by Ships Mail
Ships mail should be delivered to/Collected from Port Services, Harwich International Port.
Deadline for export ships mail is 2 hours prior to departure.
Envelopes should be properly addressed and clearly marked with:
Unit Number Vessel Port of Destination Consignee
DFDS Tor Line cannot accept responsibility for mislaid or lost documents carried on behalf of the client.
General Clause
All sea carriage is subject to DFDS Tor Line North Sea Freight Conditions of Carriage and local Port and Terminal Tariffs apply.
Free Terminal Time
Local terminal conditions and tariffs apply.
Customs Presentation / Customs Clearance
Charges for these services are not included in the sea freight. Documentation and clearing facilities are available in all ports courtesy of DFDS Tor Line’s offices / agents.