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Bookings |
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DFDS Tor Line's booking department is open Monday - Friday 08.30 - 16.30. |
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Telephone: |
+45 3342 3430/33/85/3380 |
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Telefax: |
+45 3342 3469 |
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DFDS Terminalen opening hours |
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Units to / from Klaipeda should be delivered / picked up at DFDS Terminalen, Dampfærgevej 30, 2100 Copenhagen Ø. Please note, that this is a guarded area. |
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Opening hours for pick up! |
Monday - Wednesday |
06.00 - 17.00 |
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Thursday, Friday
Saturday & Sunday |
07.00 - 17.00
08.00 - 17.00 |
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Opening hours for delivery: |
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for shipment Wednesday |
Tuesday |
06.00 - 17.00 |
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for shipment Saturday |
Thursday & Friday (vans/cars also Wednesday from 10.00 - 17.00) |
07.00 - 17.00 |
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Deadlines |
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Whilst every endeavour will be made to maintain flexibility, it should be observed that our official deadlines are: |
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Driver accompanied |
2 hours prior to sailing |
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Wheeled units |
Weekdays: 3 hours prior to sailing
Weekends: Friday 17.00 hrs |
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IMO-units |
Weekdays: 3 hours prior to sailing
Weekends: Friday 17.00 hrs |
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Caravans / Cars / vans /
Mobile Machines |
Monday - Friday 07.00 - 17.00 hrs
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Waybill instruction |
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Waybill instruction should be sent to DFDS Tor Line as soon as possible.
For Wednesday sailings, instructions must be received latest Tuesday 16.00 hrs.
For weekend sailings, instructions must be received latest Fridays 16.00 hrs.
All instructions to telefax +45 3342 3469 or e-mail balticcph@dfdstorline.com |
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Documents carried by Ship's mail |
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Ship's mail should be turned in to / picked up at DFDS Terminalen, Dampfærgevej 30, 2100 Copenhagen Ø. |
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Deadline |
for Ship's mail is 2 hours prior to sailing. |
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DFDS Tor Line cannot accept responsibility for mislaid or lost documents carried on behalf of the client. Envelopes should be properly addressed and clearly marked with: |
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* Unit Number |
* Vessel |
* Port of destination |
* Consignee |
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Cancellation of booked and confirmed units |
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Cancellation of booked and confirmed units must be sent to DFDS Tor Line's booking department, fax +45 3342 3469 or e-mail balticcph@dfdstorline.com, not later than 16.00 hrs on the day before departure - for weekend sailings on Fridays 16.00 hrs latest. |
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General clause |
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All sea carriage is subject to DFDS Tor Line North Sea Freight Conditions of Carriage and applicable local Port and Terminal tariffs. |
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Free terminal time |
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Local terminal conditions and tariffs apply. |
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Customs presentation / Customs clearance |
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Charges for these services are not included in the sea freight. Documentation and clearing facilities available in all ports courtesy of DFDS Tor Line's offices/agents. |